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Post by eddie on Nov 7, 2007 19:42:11 GMT -5
On October 5, I sent the following email to Rebecca Baitz at Invicta after hearing the good results most have experienced with her. I resent it again on Oct. 9, Oct. 11 and again on Oct. 17 along with the addendum at the bottom. A period of 10 full business days has passed with no response whatsoever. I guess the huge investment that Eyal Lalo has invested in his CS dept. as Jim Skelton mentioned in his interview has not benefited me, the customer with a simple request, nor has Rebecca lived up to the accolades others have bestowed upon her in my case. I look at this as an experiment, and it is not meant to bash Invicta or Rebecca, but be a documented real worl experience with Invicta CS. I would rather handle this via email so there is a "paper trail" as oftentimes verbal promises go unkept. ________________________________________________ ----- Original Message ----- From: Randy S***** To: Service Invicta (rbaitz@invictawatch.com) Sent: Friday, October 05, 2007 5:40 PM Subject: Replacement part request Dear Ms. Baitz, I got your email address from the watch forum BDWF (Best **** Watch Forum) as provided by ShopNBC host Jim Skelton. I have severely scratched the bezel insert (not the entire bezel) on my Invicta model 4024 Pro Diver (pictured below). I was hoping it would be possible for me to obtain a replacement bezel insert which I could install myself. Please let me know how I might obtain one, and what the cost including shipping would be. Thank you. Randy S****** 6933 H******** Nashville, TN 37221 615-646-**** Home 615-604-**** Cell _____________________________________________ Dear Ms. Baitz, I sent this to you on Oct. 5, 9,11, and now again today. That is a period of eight full business days that have passed with no response. The courtesy of a response would be greatly appreciated. I understand you are busy, but some sort of response from someone at Invicta is expected. Thank you! Randy S***** Are you surprise Randy? ??
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Post by Datsun240Z71 on Nov 8, 2007 6:38:40 GMT -5
I'm not surprised at all... especially after a full month and 5 unanswered emails.
I'm eager to see if my order comes through as I've heard these promises often don't materialize. We'll see.
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Post by Datsun240Z71 on Nov 8, 2007 19:24:36 GMT -5
Koimaster, they're everywhere. They are living a fantasy in some cases, as they seem to think these horror stories we constantly read about Invicta's CS and QC are part of a conspiracy by the posters in an effort to make Invicta look bad. Why people that have bought the product and expected service and quality that is so highly touted on air would do that are beyond me. And some of the die-hard Invicta fans take it very personally. Again, something I don't understand. Very few of the complaints are about the actual product, but rather what happens after the purchase IMO.
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Post by 13echo on Nov 8, 2007 19:50:27 GMT -5
Invicta posters need to band together and TAKE BACK THE NIGHT!!!
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Post by ecm3 on Nov 8, 2007 20:31:28 GMT -5
@echo: Pugs snort and snore, but do not slobber like an English bulldog. They're too polite to do that kind of thing. Boscoe, I couldn't agree with you more. Pugs have manners when it comes to that. ;D However, picking up his own toys and putting them up is a different story.
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Post by 13echo on Nov 8, 2007 20:55:57 GMT -5
Have not met many a pug, they are darn cute with those lupah eyes...
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Post by ecm3 on Nov 8, 2007 21:03:44 GMT -5
lol @ Lupah eyes.... Well he does like cheese ;D
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Post by 13echo on Nov 8, 2007 21:25:37 GMT -5
cheese = gas in dog world. People world too... YIKES! cheese treats before bed can land you in a world of regret. I have 3 rescue rotts who all manage to get along even though they have very different backgrounds. Any disagreements tend to end in short time and are quickly forgotten.
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Post by Datsun240Z71 on Dec 3, 2007 8:09:16 GMT -5
UPDATE:
After ordering the part on 11/5, I emailed Invicta (Rebecca Baitz and Sulyn Guerrero, as another forum member suggested) the following on 11/26 as my part had not arrived in the two week (actually 3) timeframe as promised:
_________________________________________________________________________________________ Dear Invicta Customer service, Three weeks ago today, I called Invicta and spoke to Andrew. I ordered a replacement bezel insert for my Invicta diver model #4024. He said it should get to me within two weeks, and took my shipping and credit card information for the $21 charge plus $6 shipping (order total $27.00). The order number is #00914, placed 11/5/07. I was hoping someone could check on the status of that order, as I have not received it and do not have Andrew's email address. Thanks! Randy S***** 6933 ******* **** ***** Nashville, TN 37221 615-646-**** Home 615-604-**** Cell _______________________________________________________________________________________________ I received no response, so after two days on 11/29, I called. The phone was answered immediately by Libby. I told her why I was calling, and she put me on hold for about 8 minutes to tell me that Andrew (the rep who took my order) was unavailable but that the part was backordered in Switzerland, and should be delivered to "main headquarters" (her words...LOL) by 12/4 and then sent to me. Curiously, she never did ask for the order # (I offered) but only my name and city.
I asked if there was any way to get notified as to the order status, and was told I'd have to call back for any further updated information.
Dec. 5 will mark 2 months since my first of 7 unanswered emails, and 1 month since I placed the order. Anyone want to post odds that I EVER get it?
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Post by koimaster on Dec 3, 2007 17:01:37 GMT -5
Why does this not surprise me? As many know after the Off-shore fiasco from Snbc, I filed a complaint with the BBB. Here is the response feom invicta:
Complaint Department 2924 North Australian Ave. West Palm Beach, FL 33407 Phone: (561) 842-1918 Fax: (561) 845-7234
Company Information
Invicta Watch Company of America 3069 Taft Street Hollywood, FL 33021 Phone: (954) 921-2444 Fax: (954) 921-2508
Company’s Response To Your Dispute
Customer's complaint was about a watch that he ordered and was not received from Shopnbc. We do apologize for the inconvenience, which the customer is going through, but we do not have any information about this, because he was purcahsing the watch from Shopnbc not Invicta. As per our policy all we do is pull the order of watches and send them to shopnbc. They are in charge in selling the watch on air or in the website. We do not have any information of the payment, order, or shipping order that Shopnbc do. Once again we apologize for the inconvenience he would have go directly with Shopnbc for giving him faulty information. If you have further questions do not hesitate to contact me.
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Post by Rusty on Dec 5, 2007 7:49:38 GMT -5
Hey guys, all the conversation is taking place at the new forum site. (See the thread at the top of this forum). Come join us over there.
I am only here to finish packing my suitcase. . . and remind any stragglers of the move. BTW, after DEC. 15, this site will only be archival. . . no new posts. Come join us. . . it's great over there.
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