Post by Datsun240Z71 on Oct 19, 2007 16:56:33 GMT -5
On October 5, I sent the following email to Rebecca Baitz at Invicta after hearing the good results most have experienced with her. I resent it again on Oct. 9, Oct. 11 and again on Oct. 17 along with the addendum at the bottom.
A period of 10 full business days has passed with no response whatsoever.
I guess the huge investment that Eyal Lalo has invested in his CS dept. as Jim Skelton mentioned in his interview has not benefited me, the customer with a simple request, nor has Rebecca lived up to the accolades others have bestowed upon her in my case.
I look at this as an experiment, and it is not meant to bash Invicta or Rebecca, but be a documented real worl experience with Invicta CS. I would rather handle this via email so there is a "paper trail" as oftentimes verbal promises go unkept.
________________________________________________
----- Original Message -----
From: Randy S*****
To: Service Invicta (rbaitz@invictawatch.com)
Sent: Friday, October 05, 2007 5:40 PM
Subject: Replacement part request
Dear Ms. Baitz,
I got your email address from the watch forum BDWF (Best **** Watch Forum) as provided by ShopNBC host Jim Skelton.
I have severely scratched the bezel insert (not the entire bezel) on my Invicta model 4024 Pro Diver (pictured below).
I was hoping it would be possible for me to obtain a replacement bezel insert which I could install myself.
Please let me know how I might obtain one, and what the cost including shipping would be.
Thank you.
Randy S******
6933 H********
Nashville, TN 37221
615-646-**** Home
615-604-**** Cell
_____________________________________________
Dear Ms. Baitz,
I sent this to you on Oct. 5, 9,11, and now again today. That is a period of eight full business days that have passed with no response.
The courtesy of a response would be greatly appreciated. I understand you are busy, but some sort of response from someone at Invicta is expected.
Thank you!
Randy S*****
A period of 10 full business days has passed with no response whatsoever.
I guess the huge investment that Eyal Lalo has invested in his CS dept. as Jim Skelton mentioned in his interview has not benefited me, the customer with a simple request, nor has Rebecca lived up to the accolades others have bestowed upon her in my case.
I look at this as an experiment, and it is not meant to bash Invicta or Rebecca, but be a documented real worl experience with Invicta CS. I would rather handle this via email so there is a "paper trail" as oftentimes verbal promises go unkept.
________________________________________________
----- Original Message -----
From: Randy S*****
To: Service Invicta (rbaitz@invictawatch.com)
Sent: Friday, October 05, 2007 5:40 PM
Subject: Replacement part request
Dear Ms. Baitz,
I got your email address from the watch forum BDWF (Best **** Watch Forum) as provided by ShopNBC host Jim Skelton.
I have severely scratched the bezel insert (not the entire bezel) on my Invicta model 4024 Pro Diver (pictured below).
I was hoping it would be possible for me to obtain a replacement bezel insert which I could install myself.
Please let me know how I might obtain one, and what the cost including shipping would be.
Thank you.
Randy S******
6933 H********
Nashville, TN 37221
615-646-**** Home
615-604-**** Cell
_____________________________________________
Dear Ms. Baitz,
I sent this to you on Oct. 5, 9,11, and now again today. That is a period of eight full business days that have passed with no response.
The courtesy of a response would be greatly appreciated. I understand you are busy, but some sort of response from someone at Invicta is expected.
Thank you!
Randy S*****