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Post by leyyrgwh1 on Nov 22, 2007 1:54:11 GMT -5
Just noticed my Yachtmaster is gaining 7/8 secs a day. Should I return it to Rolex (only 1 year old) or is this gain within the bracket allowed?
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Post by Tom on Nov 22, 2007 4:33:51 GMT -5
Hi,
My ss/plat yachtmaster is running +10 sec / 24 hr. Had it for about 8 months now. I'll probably send it to Rolex after the holidays. I figure I can add a few more scratches before sending it in. Hopefully they will refinish the watch at the same time.
I believe cosc is -4 to +6 .
Tom
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Post by JBHII on Nov 22, 2007 7:03:36 GMT -5
Hi, My ss/plat yachtmaster is running +10 sec / 24 hr. Had it for about 8 months now. I'll probably send it to Rolex after the holidays. I figure I can add a few more scratches before sending it in. Hopefully they will refinish the watch at the same time. I believe cosc is -4 to +6 . Tom Quite right - they will indeed likely do a case polish when you send it in. If you haven't seen it, I did an article about a similar experience sending in my Sea-Dweller: www.rolexreferencepage.com/articles/19.html |
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Post by timefinder on Nov 22, 2007 9:17:04 GMT -5
Levvy: Tom is quite right. COSC specs state a watch must run within -4 to +6 seconds slow/fast each day. Anything outside those parameters is unacceptable, and Rolex will adjust the watch accordingly free of charge assuming the watch is still under warranty.
BTW, John's link is a good one, as it describes the process. When returning, ensure you send a COPY of your warranty paperwork, and send it UNITED STATES POST OFFICE REGISTERED INSURED MAIL. This is the most safest and secure way to send your watch. The USPS falls under Federal law; thus, should anyone tamper with your mail, it is a felony. NONE of the other carriers offer this protection, and they have the "right" to open any package they deem necessary with no reservation. Also, Registered is hand signed each step of the way and kept in secure bags/boxes/safes.
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Post by pauleypaul on Nov 22, 2007 10:22:23 GMT -5
Definitely send it, my Sea-Dweller is currently away being regulated having begun to gain 7-8 seconds per day.
I'ts been away a couple of weeks now and i miss is so much it hurts!
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Post by leyyrgwh1 on Nov 22, 2007 12:57:58 GMT -5
Thanks very much for all the replies. Should I be taking the watch back to my AD, or go straight to Rolex? If I go to my AD are they likely to sort out everything for me?
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Post by timefinder on Nov 22, 2007 17:41:33 GMT -5
Levvy: I have not had to do warranty work, so I am not sure; but, for me, I would call Rolex (Where are you located?) and ask them for the return instructions. Why deal with an AD, when you can deal directly with Rolex? Just my humble opinion. If you live in the US, you can call 1-800-367-6539. If you live elsewhere, you can look up by location at this site: www.rolex.com/en/#/en/xml/inside-rolex/sales-service/affiliates/index |
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Post by JBHII on Nov 22, 2007 20:16:54 GMT -5
Thanks very much for all the replies. Should I be taking the watch back to my AD, or go straight to Rolex? If I go to my AD are they likely to sort out everything for me? I would, if possible, deal directly with Rolex. It will be quicker, and there's no chance the dealer will add any markup to the cost if the work is outside of the warranty. |
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Post by jasman on Nov 22, 2007 21:35:01 GMT -5
Thanks very much for all the replies. Should I be taking the watch back to my AD, or go straight to Rolex? If I go to my AD are they likely to sort out everything for me? I would, if possible, deal directly with Rolex. It will be quicker, and there's no chance the dealer will add any markup to the cost if the work is outside of the warranty. John, I understand your comment if the watch is not under warranty. What if the watch is clearly under warranty, wouldn't you want the dealer to handle sending the watch to Rolex, thereby relieving you of the responsibility if it gets lost in the mail? Also, most likely they will pick up the cost of sending it in. BTW, I have a Tag that had a similar problem that I let the AD (who is also a Rolex AD in town) handle the return for me to the TAG service center. I gave him the watch, got it back 4 weeks later in gret shape, no charge at all, not even for shipping. |
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Post by JBHII on Nov 23, 2007 5:36:41 GMT -5
I would, if possible, deal directly with Rolex. It will be quicker, and there's no chance the dealer will add any markup to the cost if the work is outside of the warranty. John, I understand your comment if the watch is not under warranty. What if the watch is clearly under warranty, wouldn't you want the dealer to handle sending the watch to Rolex, thereby relieving you of the responsibility if it gets lost in the mail? Also, most likely they will pick up the cost of sending it in. BTW, I have a Tag that had a similar problem that I let the AD (who is also a Rolex AD in town) handle the return for me to the TAG service center. I gave him the watch, got it back 4 weeks later in gret shape, no charge at all, not even for shipping. Well, the watch will be sent registered mail regardless - no safer way to send the watch really. If you want to use the dealer purely for convienence (just hand them the watch and walk away) then certainly do so. |
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Post by ohlins on Nov 23, 2007 10:38:55 GMT -5
fortunately, for a small country, i can conveniently visit the rsc anytime ...... |
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Post by timefinder on Nov 23, 2007 22:55:06 GMT -5
I agree with John. As I stated for the reason above (this thread, different post) REGISTERED INSURED UNITED STATES POSTAL MAIL IS THE MOST SAFE AND SECURE METHOD SHIPPING IN THE UNITED STATES PERIOD.
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