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Post by timefinder on Nov 5, 2007 19:26:47 GMT -5
Mr. Taylor: Please keep us informed of this, and if we can offer any insight, we will be glad to do so. BTW, what state do you live in?
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Post by mtaylor777 on Nov 6, 2007 10:25:51 GMT -5
I live in Nevada, the company I bought from is from Moorepark California. I should be getting the watch back today or tomorrow. Once I do I'll take it down to a proper shop and see what they say. I'll keep you guys updated
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Post by timefinder on Nov 6, 2007 13:41:52 GMT -5
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Post by Houston on Nov 6, 2007 13:48:44 GMT -5
Mr Time That's very handy - Many for helping out. Hope you're well pal ZIN Not usually shaken nor stirred ;D ;D ;D
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Post by Scott D on Nov 6, 2007 14:26:00 GMT -5
The court case usually needs to be filed in the county where the defendant (or company) resides. So it will need filed in Ventura County Superior court.
One thing to keep in mind is small claims court usually only allows for recouping original cost & court costs. Travel to the county to appear will more than likely not be allowed, so just keep in mind (this varies by state, so contact the county clerk to verify). While the threat of court action may work to get them to work with you or at least get a compromise, unless you plan to go there when the case would be heard (M-F of course) you'll probably spend more getting there & back than the amount you'd recover.
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Post by timefinder on Nov 6, 2007 14:44:32 GMT -5
ScottD: I was not sure of jurisdiction; thus, I stated that he should check. It the suit must be filed in California, than this site can be used: www.courtinfo.ca.gov/selfhelp/smallclaims/Also, if the dealer does not assist, and this is the only other option, then it will be up to him to explore. Most will do this, as most are built on principal and will spend $50 to fight a $5 problem. BTW, most dealers when threatened with or upon receiving court papers scramble to rectify the situation as they do not want to deal with the negative press.
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Post by Scott D on Nov 6, 2007 14:56:04 GMT -5
Hey Taylor, Placed a couple calls as I was curious on this issue & what's the difference in overhaul vs. warranty work. Basically, this is what I came away with. You may already know this, but thought I'd share anyways. An overhaul would be basically a routine maintenance. The terms are interchangeable. So what's the difference between a warranty claim because the watch isn't holding time & a non-warranty overhaul during the warranty time where the warranty won't cover it? Bottom line, can the cause of the watch not keeping the time be found, and is it due to a bad part / bad manufacturing? If the answer to those 2 questions is yes and then no, the watch needs an overhaul & isn't covered under warranty. If the answer is no / NA or yes / yes, than it's a warranty item. A couple of examples of overhaul items are the lubricants clotting or not lubricating properly; the watch being 'knocked' out of alignment (usually can tell because marks would be on the case); magnetic field magnetizing the movement; etc.. Those would all be an overhaul, not warranty. If they can't tell the reason for the watch to be off, then that's usually going to be a warranty item as they can't say it isn't a warranty item (unless there's obvious signs of abuse). So when you get it back & take it to your watch maker, ask him exactly why it's not keeping time. If it's due to lubrication or magnetics, shocks, etc. then you probably won't get anywhere with the company. But if he can't tell you why, or it's a bad part then that should be a warranty item. BTW, just for kicks I called Omega NJ and they basically said the same conditions when I used the guise of calling with a Mfr warranty item of a PO being in warranty & bought 15 mo. ago. If it's lubrication, clots, shocks or magnetic fields they would not cover it via warranty & I'd be charged for the repair (Overhaul). It would be covered in the first few weeks, maybe 2 months but that would be it. I hope this helps.. Good luck!!
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Post by Scott D on Nov 6, 2007 15:04:28 GMT -5
Also, if the dealer does not assist, and this is the only other option, then it will be up to him to explore. Most will do this, as most are built on principal and will spend $50 to fight a $5 problem. BTW, most dealers when threatened with or upon receiving court papers scramble to rectify the situation as they do not want to deal with the negative press. Yup, I'm usually of that page too.. I'll pursue many cases just out of principal. Trust me, I spend far more time in court chasing people out of principal than I'd like. Plus, I hate writing money off as bad debt. it used to be the case that companies would settle vs. risk bad press, but you know I'm not so sure thats the case anymore. Most companies are coming to realize that sometimes people just don't care about the press & word of mouth isn't what it was 10 years ago. We've become such a society of convenience that we usually won't change our ways just because someone else had a problem, and even if it happens to us we huff & puff, vow to never go back & then a month later we're back. It's sad, but true. I'm definitely of the old-school that I want peoples feedback on stores - good & bad & I will not shop a store where friends have had problems. But when I give the same feedback to others, they could care less as it wasn't them wronged and they won't drive the 3 miles further to a competitor, or pay the $2 more the other store sells it for... I tell you - in 10 years the companies will completely run the country. But that's a whole different discussion.
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sam
innocent
Posts: 14
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Post by sam on Nov 8, 2007 3:52:51 GMT -5
hello, all, I bought my SMP (2254.50) in december 2003 from an authorised dealer in houston. I wear it every day, and it keep the time within chronometer should be. When , I purchased this watch the dealer told me , I dont have to worry about service till 5 or 6 years. which i never send of service. So do u guys think , its time for little tunning thing, but , I had no problems with my watch , still keeps perfect time. plz advise. thanks
sam
cheers
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Post by Houston on Nov 8, 2007 4:18:01 GMT -5
Hello Sam I'd say you can leave it another year or two and see how it's performing then. Glad your 2254.50 is serving you well. Hope you'll be able to join in the talk and fun we have here on a daily basis Have a good day now ZIN Not usually shaken nor stirred ;D ;D ;D
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Post by Scott D on Nov 8, 2007 7:52:09 GMT -5
I agree with Houston, if it's running good, I wouldn't mess with it. Now if it starts acting up, then service ASAP and if you can't get it in to be serviced ASAP, at least take it off, let it drain down the reserve & don't wind it. That way, it would be able to do any more damage than may already have been done...
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