tony
innocent
Posts: 3
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Post by tony on Sept 14, 2007 11:37:46 GMT -5
Hi I’ve have a LE R4118 Oris Watch, which has been back at Oris in Switzerland for nearly 12 weeks And I could do with a bit of advice. I’ve checked the site out a few times but now need your help. The watch was purchased by my wife in late December 06 as a Christmas gift for me, its been great until the first week of July, when I noticed that the crown for adjusting the second time zone was missing, I took it back to the AD who sent it off to the UK service centre, who then contacted the AD to tell them it had to back to the main Oris HQ but would be covered under warranty. Now I’m into the 12th week and have asked the AD to either replace the watch with a other Oris or give me a credit note as I think in this modern age 5-6 weeks should be a reasonable time to carry out repairs The AD has informed that it’s up to Oris as they are only the agents, selling the watch on behalf of Oris, as I understand it my contract is with the AD not Oris.
Sorry for the long post but any advice would be appreciated.
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Post by Tiggercat on Sept 14, 2007 18:52:03 GMT -5
I would agree that your contract is with the AD. I have no experience with Oris HQ, but I know their service center in Australia is excellent.
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Post by boscoe on Oct 6, 2007 8:53:02 GMT -5
I think you may be expecting a bit much in terms of turn-around time, especially with international shipping. I'm not defending Oris but you can't tell what happened. I shipped a watch from Florida to Canada recently and it took four weeks to arrive! Stalled in customs.
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